Legal notice
LEGAL NOTICE
Last Updated: September 9, 2026
This Legal Notice provides important information regarding Kiehl Skin, including our store identity, contact information, product presentation, pricing, shipping charges, order fulfillment, website use, consumer protections, and other matters relevant to customers purchasing through our online store.
This notice should be read together with the Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy available through the Kiehl Skin website.
Store Identity and Contact Information
This online store operates under the name:
Kiehl Skin
Business / Mailing Address:
3501 Custis Ct
Augusta, GA 30906
United States
Customer Service Phone:
916-215-2439
Customer Support Email:
support@pachts.com
Customers may contact Kiehl Skin using the information above regarding products, purchases, payments, order status, shipping, returns, refunds, complaints, or other customer service matters.
Our Online Retail Operations
Kiehl Skin operates an ecommerce website through which customers may browse and purchase merchandise online.
We seek to provide customers with clear and reasonably accurate information regarding products, prices, shipping charges, fulfillment conditions, and applicable store policies before a transaction is completed.
The name Kiehl Skin identifies the store for purposes of this Legal Notice.
Nothing in this notice represents or implies that Kiehl Skin holds a particular corporate form, government registration, professional license, certification, or similar legal status unless that information has been separately verified and expressly disclosed.
Product Descriptions and Availability
We make reasonable efforts to present accurate and useful product information.
Product pages may include:
Product photographs or illustrations;
Product descriptions;
Specifications or characteristics;
Materials or other relevant details;
Pricing information; and
Availability information.
Despite these efforts, occasional typographical errors, omissions, technical inaccuracies, or reasonable product variations may occur.
Actual product appearance may also vary slightly because of photography, lighting, device displays, screen settings, packaging changes, manufacturing variations, or similar circumstances.
If Kiehl Skin identifies a material error affecting an existing order, we may contact the customer and take corrective action consistent with applicable law.
Nothing in this section limits any statutory consumer right that cannot legally be waived.
Prices, Currency, and Checkout
Unless another currency is expressly identified, prices displayed by Kiehl Skin are stated in United States Dollars (USD).
Customers will have an opportunity to review applicable charges before completing checkout.
Depending on the transaction, the total may include:
Merchandise price;
Shipping charges;
Applicable taxes;
Discounts or promotional credits; and
Other charges clearly disclosed before completion of the purchase.
Kiehl Skin may correct genuine pricing, technical, typographical, or inventory errors to the extent permitted by applicable law.
We do not intend to impose undisclosed mandatory charges.
Shipping Charges
Kiehl Skin currently applies the following shipping rate structure to eligible orders:
Standard Shipping
Orders from $0.00 to $69.99 — $8.00
Orders of $70.00 or more — FREE
Express Shipping
$15.00
Available shipping methods and the applicable charge for a specific order will be displayed during checkout before the customer completes the transaction.
Shipping availability may depend on destination, products purchased, carrier availability, and fulfillment circumstances.
Customers should review our separate Shipping Policy for more detailed information regarding processing times, shipment estimates, delivery, tracking, incorrect addresses, delayed shipments, lost packages, and other fulfillment matters.
Shipment Timing and Delay Handling
Kiehl Skin intends to ship merchandise according to any shipment timeframe clearly communicated through our website, Shipping Policy, checkout process, order confirmation, or other order communication.
When we state a specific shipment timeframe, we intend to make that representation only when there is a reasonable basis to expect that the merchandise can be shipped within that period.
Where no specific shipment timeframe is clearly stated, applicable United States requirements governing internet merchandise orders will apply.
If Kiehl Skin determines that an order cannot be shipped within the applicable timeframe, we will take the steps required by applicable law.
Depending on the circumstances, this may include:
Informing the customer of the delay;
Providing a revised shipment date where reasonably available;
Giving the customer an opportunity to consent to delayed shipment; or
Allowing cancellation of the affected order and providing the refund required by law.
If we determine that merchandise cannot be shipped, the affected order may be canceled and any amount required to be refunded will be returned in accordance with applicable law.
Shipment and final carrier delivery are separate stages. Once merchandise has been physically transferred into the possession of the carrier, final delivery may be affected by weather, transportation disruptions, carrier operations, holidays, inaccurate addresses, or other circumstances outside our reasonable control.
Order Review and Fulfillment
Submitting an order does not necessarily guarantee final fulfillment.
Orders may be reviewed for legitimate purposes including:
Product availability;
Payment authorization;
Fraud or security screening;
Shipping eligibility;
Accuracy of customer information; and
Compliance with applicable restrictions.
To the extent permitted by law, Kiehl Skin may decline, hold, or cancel an order for legitimate reasons, including:
Product unavailability;
A material product or pricing error;
Failed payment authorization;
Suspected fraudulent or unauthorized activity;
Incomplete or inaccurate customer information;
Shipping restrictions;
Technical issues affecting the transaction; or
Legal restrictions preventing fulfillment.
If payment has already been collected for an order that Kiehl Skin subsequently cancels, any amount legally required to be returned will be refunded in accordance with applicable law and our published policies.
Returns, Exchanges, and Refunds
Conditions concerning returns, exchanges, cancellations, damaged merchandise, and refunds are described in our separate Return & Refund Policy.
Customers should review that policy before completing a purchase.
Our store policies are intended to explain our commercial practices and are not intended to eliminate, restrict, or waive consumer rights that cannot legally be waived.
If mandatory law provides greater protection than a provision of our store policy, the applicable legal requirement will control to the extent required.
Customer Information Responsibilities
Customers are responsible for providing complete and accurate information when placing an order.
This may include:
Full name;
Shipping address;
Billing details;
Email address;
Telephone number; and
Other information reasonably necessary to process and deliver the order.
Customers should review their information carefully before submitting the transaction.
If incorrect information is discovered after an order is placed, customers should contact Kiehl Skin as soon as possible.
We cannot guarantee that shipping addresses, product selections, or other order details can be changed after processing or fulfillment has begun.
Intellectual Property
Materials available through Kiehl Skin may include original or lawfully used text, graphics, photographs, logos, branding, product presentations, website elements, and other creative content.
Such materials may be protected under copyright, trademark, and other applicable intellectual property laws.
Protected content may not be unlawfully copied, reproduced, republished, distributed, modified, sold, or commercially exploited without authorization or another lawful basis.
Any third-party intellectual property appearing on the website remains the property of its respective owner.
Lawful Use of the Website
The Kiehl Skin website may be used only for lawful purposes.
Users must not knowingly:
Attempt unauthorized access to accounts, systems, or networks;
Circumvent or interfere with security measures;
Introduce malware, viruses, or harmful code;
Submit fraudulent or unauthorized transactions;
Misuse payment or checkout systems;
Interfere with normal website functionality;
Impersonate another individual or organization;
Unlawfully collect information; or
Use the website in violation of applicable law.
Kiehl Skin may take reasonable measures to protect customers, transactions, systems, and store operations against fraud, misuse, abuse, or security threats.
Third-Party Services
Kiehl Skin may use independent third-party providers to support ecommerce operations.
These providers may include:
Ecommerce platform providers;
Payment processors;
Shipping and logistics providers;
Fraud-prevention services;
Analytics providers;
Communications platforms; and
Other operational or technical service providers.
Independent third parties may maintain their own legal terms, policies, and privacy practices.
To the extent permitted by applicable law, Kiehl Skin is not responsible for independent third-party websites or services that operate outside our control.
Website Availability
We make reasonable efforts to maintain the availability and functionality of the Kiehl Skin website.
Temporary interruptions may occur because of maintenance, software updates, hosting issues, network failures, security measures, third-party outages, technical problems, or circumstances beyond our reasonable control.
Temporary website unavailability does not eliminate obligations arising from completed transactions or statutory consumer rights.
Consumer Protection
Kiehl Skin intends to conduct its ecommerce activities consistently with applicable United States federal and state consumer protection requirements.
Nothing in this Legal Notice is intended to eliminate, restrict, or require customers to waive a consumer right that cannot legally be waived.
If a provision in this notice conflicts with a mandatory consumer protection requirement applicable to a particular customer or transaction, the mandatory requirement will control to the extent necessary.
Privacy and Personal Information
Our practices regarding personal information are explained separately in the Privacy Policy available through our store.
Customers should review that policy for information concerning how personal information may be collected, used, processed, disclosed, retained, and protected and what privacy rights or choices may apply.
Limitation of Liability
To the fullest extent permitted by applicable law, Kiehl Skin will not be responsible for indirect, incidental, special, or consequential damages arising solely from use of, or inability to access, this website where such liability may lawfully be limited.
Nothing in this section excludes liability that applicable law does not permit us to exclude or restricts statutory remedies or consumer protections that cannot legally be waived.
Governing Law
To the extent permitted by applicable law, matters concerning the operation of Kiehl Skin and this website will be governed by applicable laws of the State of Georgia and the United States.
Nothing in this provision requires customers to waive mandatory consumer protections, jurisdictional rights, statutory remedies, or other rights that applicable law does not permit to be waived.
Changes to This Legal Notice
Kiehl Skin may revise this Legal Notice when reasonably necessary to reflect changes in our store operations, website functionality, policies, commercial practices, services, or applicable legal requirements.
When revisions are made, an updated version may be published through our website together with a revised “Last Updated” date.
Contact Kiehl Skin
For questions regarding this Legal Notice, customer service issues, complaints, orders, or other inquiries, please contact:
Kiehl Skin
3501 Custis Ct
Augusta, GA 30906
United States
Phone: 916-215-2439
Email: support@pachts.com